Upon receipt, if you are dissatisfied with your purchase, you must notify WSG within 24 hours. We will refund your money as soon as the merchandise is returned to us in the same condition as when it shipped out. The customer is responsible for all shipping, insurance, and bank fees that may be incurred throughout the return process. All returns must be packaged in the same materials that the guitar was sent out to ensure the safety of the instrument. All claims regarding loss or damage are the responsibility of the purchaser.