Martin Custom Shop OM Style 28 Natural

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We ship exclusively through FedEx in the United States and FedEx or DHL worldwide. The shipping price you are charged covers transit, insurance, proper packing, and tracking. If you prefer another shipping method please let us know so we can accommodate your needs. In the event of damage in transit we will help facilitate a claim with the shipping company to ensure full refund.

We offer a 48 hour approval period on all guitars, amplifiers, and pedals from the date of purchase for in store transactions or date of delivery for internet orders. This approval period is for the buyer to make sure that the instrument is in the condition and originality we advertised. If a return is requested because the buyer simply doesn’t like the way an instrument plays, sounds or other personal preferences we reserve the right to deduct a 10% restocking fee at our sole discretion. In the event of any return the buyer pays all shipping and insurance costs, both to and from, as well as any other fees associated with the transaction. In the event a return is requested on an item prior to shipment or delivery a 10% restocking fee will be deducted at our sole discretion. All returns must be approved by phone or email and must be returned in the exact condition they left our store. Any item returned not in the same condition it left our store is subject to a 20% restocking fee at our sole discretion. For logistical reasons we are unable to accept returns on any transaction involving a trade, both in store and online. Unauthorized returns will be refused and returned at customer's expense. Please know we go to great lengths to ensure with 100% confidence that you are getting the exact item you purchased in the condition and originality described. We strive to earn your business.