It is no secret that the Fender Custom Shop has been creating some of the best instruments since 1987. In keeping with the true spirit of Leo’s original vision of the company, each instrument is built with the highest level of care and excellence. Here at Chicago Music Exchange, we have collaborated with the best minds at Fender to build the best instruments from top to bottom, tirelessly going over each spec to ensure that we offer you the best of what Fender has to offer.
What Makes a Master:
For Jason Smith, building guitars isn’t just a job—it’s a family tradition. The son of Fender legend Dan Smith, Jason grew up surrounded by the pulse of rock and roll and the hum of finely crafted instruments. “It’s always been a part of my life,” Jason reflects. His father’s role at Fender gave him a front-row seat to the music world from a young age, rubbing shoulders with guitar greats like Eric Clapton, Yngwie Malmsteen, Jeff Beck, and Robben Ford as easily as most kids meet their neighbors.
Born in Rochester, New York, but raised on the west coast, Jason’s love for music was solidified early on. By age six, he was backstage at Rush concerts, shaking hands with Geddy Lee. Finding himself a few years later, at shows for Pink Floyd, ZZ Top, and other iconic artists, absorbing not just the music, but the magic of the instruments themselves.
Jason joined the Fender Custom Shop in 1995 and began his five-year apprenticeship with Senior Master Builder John English in 2001. Under English’s mentorship, Jason worked on some of Fender’s most iconic projects, including a pair of custom double-neck Stratocasters for Stone Temple Pilots’ guitarist, Dean DeLeo. By 2006, he completed his apprenticeship and had cemented his own place in the world of guitar craftsmanship.
Since then, Jason has built instruments for musicians ranging from John 5, Flea, Geddy Lee, Steve Harris, Linkin Park & more. With every guitar he builds, Jason brings his own passion and precision to the Fender legacy, creating instruments that are as unique as the artists who play them.
Payment Terms - Orders Internet orders may be paid for using the following methods: VISA, MasterCard, American Express, Discover, and PayPal. For phone or mail orders you may pay money orders and cashier's checks by mail. Just call us at 773-525-7773 to place your order. All non-credit-card orders are subject to a 10-business-day hold. We do not accept international credit card or PayPal payments from international accounts. For international security reasons, please call the store to arrange a Bank Wire: +01-773-525-7773.
Shipping Charges - Taxes and Title Separate charges for shipping and handling will be shown on your order form. As a security precaution, initial orders and orders shipping to alternate addresses may be held for extended verification. We reserve the right to make partial shipments, which will not relieve you of your obligation to pay for the remaining deliveries. All items purchased from Chicago Music Exchange are made pursuant to a shipment contract. This means that the risk of loss and title for such items passes to you upon our delivery to the carrier. The published rates are for US domestic shipping only. Contact us directly if you wish to place an international order. For more information on our shipping policies, including rates, delivery times, and delays, please visit our website at chicagomusicexchange or call us at: 773-525-7773. If applicable, a separate charge for taxes will be shown on the invoice. We are required to collect sales tax on all orders shipped to Illinois.
3-Day / 15-day Return Policy If you are not completely satisfied with any product, return it for a full refund of the product purchase price, full credit, or exchange of your choice. We give you 3 days from the shipping date on Vintage instruments, and 15 days on New instruments. Credit card returns are issued a credit for purchase price. Refunds are made for product value only, excluding shipping and handling charges. New, Unopened items: You may return most NEW, untouched, unopened items within 15 days of delivery for a full refund. if the return is a result of our error (you received an incorrect or defective item, etc.) we'll also pay the return shipping costs. AmEx credit cards: Note that if your order was paid using an AmEx card we may pass on a 3.5% fee of the purchase price to process your refund. Vintage, Used items: We have to evaluate vintage and used guitars, amps, and other items on a case by case basis. We spend a lot of time with you and the item before your purchase to try to avoid any surprises after your purchase. AmEx credit cards: Note that if your order was paid using an AmEx card we may pass on a 3.5% fee of the purchase price to process your refund. You should expect to receive your refund within four weeks of giving your package to the return shipper, however, we strive to issue your refund sooner. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days). Send your return to: Chicago Music Exchange 3316 N Lincoln Ave Chicago, IL 60657 The following items are returnable only if defective OR unopened or unused: strings, harmonicas, microphones, cleaners, polishes, and polishing cloths. Software/soundware, cassettes, CDs, DVDs, and videos may be returned for credit only if they are in their original, sealed packaging. If defective, these items will only be exchanged for the same product. For complete details on our guarantees, shipping, and return policies, please contact our Customer Service Department at 773-525-7773; fax us at 773-525-2775; visit our website at www.chicagomusicexchange.com, or write us at Chicago Music Exchange, 3316 N. Lincoln Ave, Chicago, IL 60657.